Questions firms ask
What records can I upload?
PDF files, scanned or electronic, several at once, up to 1,000 pages per order. Medcron reads scanned pages, including pages scanned upside down.
How long does it take?
Usually within 4 business hours for files up to 200 pages, and by the next business day for larger files. Every chronology is reviewed by a person before release, and you receive an email when it is ready.
Who reviews the chronology?
A Medcron reviewer checks each visit against its source pages, corrects or removes findings that do not hold up, and approves the chronology before it is released.
Something in a chronology looks wrong. What do I do?
Open the finding in the chronology and choose Report a problem, or Report something missing for a visit we left out. Corrections are free until the order's files are deleted, and you get a new version with the change noted.
I uploaded the wrong file. What do I do?
Before paying, remove it on the Records step. While we're reading, open the matter's Status tab and choose Stop this order. After delivery, you can delete the matter's files now from the Status tab. Stopping an order and deleting its files are for the matter's access manager or a firm admin.
Is this medical or legal advice?
No. Medcron organizes what the records say, with page citations. It does not diagnose, offer medical opinions or give legal advice, and your team should rely on the cited pages.
What format is the chronology in?
A linked PDF in which every page reference opens the cited page with the passage marked, an editable Word document with a summary, the key findings of each visit and every finding with its page, and an Excel workbook with the same rows, one row per finding, and provider, diagnosis, treatment, medication and gap sheets.
How is the price calculated?
Per page, with a minimum per order. Pages are counted when you upload, and the exact price is shown before you pay.
Do you sign business associate agreements?
Yes, when your firm needs one for the records it sends. See the business associate agreements page.
How long do you keep our records?
Order files are deleted automatically 14 days after the order starts (when it's paid for or started with a free order), or 14 days after it's created if it's never started; encrypted backups expire within about eight further days. Download your chronology before then.
Are our records used to train AI?
No. Records are processed on hardware Medcron controls, are not sent to outside AI services, and are not used for training.
Can I get a free trial?
Yes. A firm's first chronology is free, up to 200 pages. Request a free trial on our website and we'll email your invite code.